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CTM Marketing Sdn Bhd ship and deliver orders in Malaysia. All orders are shipped and delivered via POSLaju or any other reputable courier service on Monday to Friday, excluding Malaysia public holidays.
NB: all orders require a signature upon delivery. If you are not there to sign for the order, there will be a second attempt delivery. If both deliveries failed, we shall cancel the order and refund will be made subject to deduction of shipping charges.
In the event the item is damaged in your shipment, please contact us within 3 working days via email. To ensure prompt resolution, please:
In the event that you do not wish to have a replacement of the damaged item, you will be responsible for returning the item to us for refund.
The refunds will only be made to the original credit/debit card used within 14 business days of receipt of your returned package.
NB: Return charges will be borne by us if the returned is a result of our error.
Please contact us via email should you have any queries.